课件内容：
第1章Front Office Service
01-01Room Reservations
01-02Bell Service
01-03Check-in Service
01-04Concierge Service
01-05Mail and Information Service
01-06Operator Service
01-07Check-out Service
第2章Food and Beverage Service
02-01Food and Beverage Reservation
02-02Food and Beverage Service in Western Style
02-03Food and Beverage Service in Chinese Style
第3章Housekeeping Service
03-01Room Service
03-02Services in Guest Rooms
03-03Laundry Service
第4章Service at the Business Center
第5章Health and Recreation Service
第6章Hotel Shop Service
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